VisitEngland provide some excellent resources for understanding accessible tourism and meeting the needs of people with access needs.
In this video VisitEngland's Ross Calladine provides an introduction to accessible tourism. Known as 'the purple pound' this is a market currently worth £12.1 billion pounds and growing fast!
For any business time and money invested in any market has to generate profit and growth. Here, leading accessible tourism providers explain why it is well worth the effort:
In addition to providing the right information and facilities, great customer service is the other key ingredient for successful accessible tourism. The Accessible Training Company was a partner in the design and delivery of VisitEngland's Access for All training in 2015 and is now pleased to be able to offer that same level of training throughout the UK. For more information and a brochure please email: http://firstname.lastname@example.org or call (07775) 639789 to discuss your training needs.
VisitEngland has lots of other helpful resources on accessible tourism which you might find useful at https://www.visitengland.com/biz/advice-and-support/businesses/providing-access-all