Hoe Grange Holidays Receive 'Sounds Good' Platinum Award!

1st Mar 2015

Angie and Julie Sounds Good Charter Mark Hearing Loss Friendly David and Felicity Brown - Access Ambassadors Hoe Grange Holidays 2 Hoe Grange Holidays 3

Hoe Grange Receives 'Sounds Good' Platinum Award!

Peak District holiday accommodation providers, Felicity and David Brown, the owners of Hoe Grange Holidays near Matlock in Derbyshire, have become the first to achieve the Sounds Good Charter Mark Platinum Award for excellence in meeting the access needs of guests with hearing loss. This highest level of accreditation is awarded for exceptional customer service and accessibility.


Founder of Hearing Loss Friendly, Angie Aspinall said of the award, “We were greatly impressed with the information on the Hoe Grange Holiday website and, during the assessment process, Felicity showed an in-depth understanding of the needs of guests with hearing loss. It was clear that there are offering accessible accommodation of the highest standard.  We could think of no further recommendations to enhance their offer to guests with hearing loss and that's why we awarded them our Platinum award.”


On their blog, Felicity says of the award:


"It is fantastic to have been awarded the highest Platinum Award of the Sounds Good Charter Mark, which shows guests that our facilities are truly hearing loss friendly and gives them confidence to book with us.


We support all the steps along the visitor journey and aim to make booking a holiday as easy as possible. We provide a wealth of information on our website, online booking with the option to select specialist equipment, such as a hearing loop and a flashing/vibrating fire alarm, provide a mobile number so people can text us rather than talking on the phone, and give easy to follow written directions making finding our log cabins in the Derbyshire hills a breeze.


Our self-catering log cabins are set in peaceful rural farmland which is really appreciated by those who need quiet space. On arrival we personally welcome guests, offer a familiarisation tour, demonstrate any specialist equipment and assist with the luggage.


The facilities in our luxurious log cabins have been assessed by Hearing Loss Friendly against criteria which highlight what is done for those guests with hearing loss.


From simple steps such as good lighting, which makes lip reading easy, TV’s with subtitles, Hearing Dogs welcome free of charge, and access statements and fire evacuation plans with reference to provision for guests with hearing loss, to more complex requirements including specialist equipment, such as a portable hearing loop, and flashing/vibrating fire alarm.


All these measures are designed to make our log cabins accessible for everyone so that you can truly relax and enjoy yourselves."


If you’d like more information about accessible holidays for people with hearing loss, visit www.hearinglossfriendly.com and become a member today to receive updates and special offers.


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